Parent Support


Parent Support

This page will offer you the support and guidance you may need, or just pop in for a listening ear and a cuppa!

What is Family Support? What is Early Help?

We want all children at Sir Alexander Fleming Primary School and Nursery to enjoy a happy, safe and healthy childhood and be able to reach their full potential. Sometimes a child or family might need extra support, and we want to find the best way forward for everyone as quickly as possible, at the earliest possible stage, rather than waiting for things to get worse. EARLY HELP means taking action to support a child, young person or their family as soon as a problem emerges. It can be required at any stage in a child’s life, from pre-birth to adulthood, and applies to any problem or need that the family can’t deal with alone. You can receive support from a wide range of services and organisations that will work together to provide the right support for your family’s needs.

At Sir Alexander Fleming Nursery and Primary School , we have staff dedicated to supporting families through a range of Early Help Strategies as listed above and / or the Early Help Assessment process. If you want to know more or would like access to Early Help, please contact the school on 01952 327820 and ask to speak to either,

Mrs Teresa Adams – Deputy Designated Safeguarding Lead / Early Family Support
Miss Jane Hullin – Deputy Designated Safeguarding Lead / Early Help Assessment

Our Early Help offer at SAF is extensive and it is to enable everyone to work together to put your family at the heart of decisions made about your child.

What do Sir Alexander Fleming offer as Early Help / Family Support?

and much much more…

What is an Early Help Assessment?

An Early Help Assessment is a way of working with children and young people. It involves listening to you and your child to find out your child’s needs and what is working well in your child’s life and your family life. This is reviewed and if needed sent into Strengthening Families to see if an allocated worker is needed to support you in the home. This is a voluntary process.

How does it work?

With agreement, a family support worker from school will ask you and your child some questions to find out what help and support your child might need. This information is recorded on a simple form and you, and your child will agree to what is on the form. Older children may wish to discuss their situation with the adult in school on their own.

How will the Early Help Assessment help my family?

The Early Help Assessment exists to help you support your child. It can lead to a quick solution or help to identify extra support if needed. The EHA will ensure that everyone involved in your child – such as teachers and health visitors – work together to support your child. The EHA will help your child receive the right support at an early stage before their needs increase.

What happens next?

Based on the information you and your child provide all those that can help your child will work together to provide the support that your child and family needs. The information that you and your family provide will only be shared with the people who need to know and only with your agreement.

Useful websites or contact numbers…

Family Connect – Family Connect (
01952 385285

Strengthening Families – Strengthening Families – SEND – Local offer (

*Lakeside South 01952 385465

School Nurse – Telford School Nurses – Telford School Nurses (
0333 358 3328

PODS Telford – Home – PODS ( – SEN Children

Housing – Housing and accommodation – Telford & Wrekin Council

Citizens Advice Bureau – Home Page | Citizens Advice Telford and the Wrekin
Adviceline: 0808 278 7988 (Freephone)

Telford and Wrekin Family Hub – Family Hubs – Best start for life – Family Hubs – Telford & Wrekin Council